FAQ's
Choosing an original painting is a personal decision, and it’s natural to have questions. If you can’t find what you need here, please get in touch at simonerussellart@gmail.com
How are paintings shipped?
I pack each painting carefully and send it using an insured courier. Orders are usually dispatched within 3-5 working days. I’ll email you when your painting is on its way, along with tracking details where available.
Do you ship internationally?
Yes, I regularly send paintings all over the world. Delivery times and costs vary by destination. Any import duties or local taxes are the buyer’s responsibility. Contact me before ordering for a shipping estimate at simonerussellart@gmail.com
How do you protect paintings in transit?
Each painting is packed securely to help protect it on its journey. Your painting will be wrapped with protective foam corners then covered in ample bubble wrap and multiple layers of cardboard. If your painting arrives damaged, please contact me within 7 days and include photos of the damage and packaging so I can help resolve the issue. If shipping overseas I can also ship your artwork in a roll, this reduces the shipping cost for you considerably.
Can I collect my painting?
Yes you can collect your artwork from my studio. Please contact me after ordering to check so we can organise a time.
Can I pay in instalments?
Yes, please get in touch before purchasing to discuss a payment schedule. The painting will be sent once the full balance has been paid.
Are your paintings ready to hang?
Yes, each painting arrives ready to hang with D-rings and picture cord, so you don't have to worry about this when your artwork arrives.
Are your paintings framed?
Yes, I use wooden floating frames in dark wood, oak and white. Please see the framing details listed in the painting description. If you’d like advice about framing or a different frame I’m happy to help.
What materials do you use?
I paint landscapes in oils. I work on primed canvas which is stretched onto a wooden frame.
How should I care for an oil painting?
Keep your painting out of prolonged direct sunlight and away from damp or extreme changes in temperature. Dust it gently with a clean, soft, dry cloth. Avoid using water or cleaning products on the painted surface.
Can I commission a painting?
Yes, I welcome enquiries about commissioned landscapes. We can discuss the subject, colours, size and timeframe together. Send me an email to simonerussellart@gmail.com to get started.
Can you recreate a painting that has already sold?
I don’t recreate sold paintings exactly: each landscape is an original, and the process naturally brings its own variations. I can, however, use a past painting or a palette you love as inspiration for a new, one-of-a-kind work.
Do you work with interior designers?
Yes, I’m open to working with interior designers and art consultants. Please get in touch with a few details about your project.
What if my painting isn’t right for me?
Please check the artwork’s dimensions, materials and framing details before ordering. Colours can also appear slightly different from screen to screen. If you are not satisfied with your purchase I have a 14-day return policy, which means you have 14-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged and in its original packaging.
To start a return, you can contact me at simonerussellart@gmail.com. If the return is accepted I will give instructions where to send your package. I do not pay return shipping and the refund will not include original shipping. Original postage costs on free delivery items will be deducted from refund. Items sent back without first requesting a return will not be accepted.
You can always contact me for any return question at simonerussellart@gmail.com
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged so that I can evaluate the issue and make it right. Please include photographs of the damaged good when you email me.
Exceptions / non-returnable items
Unfortunately, I cannot accept returns on sale items
Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Can I visit your studio?
Studio visits are available by appointment, please contact me to arrange a visit.
If you have another question, I’d love to hear from you at simonerussellart@gmail.com